Frequently Asked Questions
No Shipping costs?

All prices in the store are final and include shipping.

Time to ship?

All orders ship from 5 to 15 working days. But we will make our best efforts to ship within the minimum 5 working days or less on all orders.

We have this maximum window due to the current exceptional situation we live in nowadays.

 

Secure Payments?

All payments are 100% secure and handled by Paypal. We never receive sensitive financial information like your credit card or bank account number.

 

Payment methods?

We accept Paypal.

 

Shipping tracking?

All items are sent with a tracking number. All tracking numbers will be sent by email on all orders.

Please check your spam folder. All emails are sent from info@wizardmod.com

 

Delivery times?

Within the European Union, shipments will arrive between 3 to 6 working days.

Outside the European Union, shipments will arrive between 1 and 3 weeks.

During nowadays times there may be some exceptional delays. We have no control over these exceptions so we ask customers to be patient. All orders will arrive at their destination.

 

Do you ship to my country?

Yes. We ship to all countries around the world.

 

How do I install my Wizard Mods?

Check our Youtube page for installation tutorials: Link

Mods for my machine?

Due to the various moving parts that make up a pinball machine, and the manufacturing process of the mods being carried out for the average of different machines of the same brand, including hand finishing, as well as the material having some flexibility, sometimes there can be tiny differences of 1 or 2 millimeters (0 ³/₆₄ inches) from one machine to another.  Which is perfectly acceptable as long as the end result doesn't affect or compromise the smooth running of the mod or pinball machine and the overall looks.

 

Custom art?

On our site, if you see an art mod for a different machine but would like to have it on your machine then talk to us. Example: If you installed the LE panel in a premium or pro but would like to have the  WizPanels LE cut version with the art of the premium or pro.

 

Cabinet decals and translites?

We do not sell cabinet decals or translites.

 

Where do you ship from?

Depending on the item, it can be sent from a few different countries, but always within the European Union, such as Spain, France or Portugal.

All products are always shipped from the European Union.

In order to cut shipping times, some orders could be shipped in different packages. If this happens with your order then more than one tracking number will be sent.

 

Can I return an item?

If you made a mistake and bought the wrong item, you can return it. All returns must be filed within a 15 day period of time of purchase. After the 15 days, returns will not be accepted and all sales are final. A restock fee will be charged on all returns. Please understand this because all orders are produced after purchase. 

 

Tax / VAT?

All products have VAT included in the price.

 

Damaged items?

All faulty items or damaged in shipping will be replaced at no cost to the customer.